eTaxBC Frequently Asked Questions

View these frequently asked questions if you need help using eTaxBC for a tax account. For help using eTaxBC for a non-tax account, such as Mine Inspection Fee, Sponsorship Debt or Stumpage, view our Frequently Asked Questions for Non-Tax Users.

Common Technical Problems

How to Use eTaxBC

File & Pay

Manage my Account

Common Technical Problems

Why is it saying my session has ceased?

To prevent unauthorized access to your personal information, you must access eTaxBC using a secure site with a stable, static network connection. A consistent IP address is required each time you log on. If you are switching between networks or accessing the internet through a public wireless network, your IP address may change while you’re using eTaxBC. If this happens, your session will cease and you will get this error message

Why do I need an access code every time I log on?

You need an access code in the following scenarios:

  • It’s your first time logging on to eTaxBC since the two-step authentication was implemented in December 2015
  • You’re using a different computer from the one you used the last time you logged on to your account
  • You’ve switched internet browsers, or deleted your browser cookies since your last log on

If an access code is required, we will send it to the email address you provided for the username. The access code should be sent within 1-2 minutes. However, depending on your server, it could take up to 30 minutes for you to receive your code. If you don’t receive an access code, call us toll free at 1-877-388-4440 (option 1). You must be already authorized on the account to receive the access code or to request an access code be sent to another user.

Why won’t my log on credentials work?

You may have trouble logging on if:

  • You’re using an old link to eTaxBC. Make sure you’re using the correct link to eTaxBC.
  • You’re using an incorrect username or password. Note: Your password must contain 8 - 15 characters, both letters and numbers, and both upper and lower case letters.

How do I increase the font size or screen size?

You can increase font or screen size by:

  • Increasing the zoom level on your browser’s view settings
  • Reducing your computer’s screen resolution
  • If you have a mouse with a scroll wheel, by pressing and holding the Ctrl key while scrolling up or down on your mouse

How to Use eTaxBC

 How do I send you a message?

To send a message:

  1. Log on to your eTaxBC account
  2. Under “I Want To” in the top right corner, click on Contact the Ministry
  3. Select a Message Type from the drop down list
  4. Complete the form
  5. Click on the Add button beside Attachments if you want to send an attachment with your message. The maximum size of an attachment is 50 MB.
  6. Click Submit

You won’t receive an email notification when your message has been responded to. To check if you’ve received a response:

  1. Click on the Notifications tab near the centre of the page
  2. Click on the History button next to My Notices

Messages are listed in the Inbox. You may view both sent and received messages by clicking on the Inbox (received) and Outbox (sent) tabs in the top left corner of the page.

How do I navigate through pages?

There are a number of ways you can move through eTaxBC pages:

  • Click on any hyperlink after logging on to your eTaxBC account
  • Click on the Menu in the top left corner
  • Click on the breadcrumb trail at the top of the page

How do I read my web messages or email notices?

  1. Log on to your eTaxBC account
  2. Click on the Notifications tab near the centre of the page
  3. Click on the History button next to My Notices

Messages are listed in the Inbox. You can view both sent and received messages by clicking on the Inbox (received) and Outbox (sent) tabs in the top left corner of the page

How do I read letters?

  1. Log on to your eTaxBC account
  2. Click on the Notifications tab near the centre of the page
  3. Click on the History button next to My Letters
  4. Click on the link in the Type column to view a letter

How can I see a history of my account activity in eTaxBC?

  1. Log on to your eTaxBC account
  2. Click on the History tab near the centre of the page. Your full history is listed.
  3. Click on the hyperlinked confirmation number of a specific item and a summary of the item will come up
  4. Click View under the “Status” section at the centre of the page to display item details

Items in History will have one of the following statuses:

  • Pending: the item has been filed, but not yet received
  • Processing: the item has been received
  • Completed: the item has been completed
  • Withdrawn: the item has been cancelled
  • Not Submitted: the item has been saved, but not yet submitted

If you want to view previous activity for a specific tax account:

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on the More button on the right side of the screen to show all periods
  4. Click on the Period link to view details for that period

File & Pay

 How do I file a return?

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on File Return for the period you wish to file. If you don’t see the period, click on the More button to show all periods.
  4. Complete the return form. If there is no PST collected, select the Nil return box.
  5. Click Submit

You can save and finish a return at a later time by clicking on Save and Finish Later. If you do, the return won't be sent to us until you go back and submit it. To complete and submit the return you must:

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on File Return for the period (return status will say Not Submitted)
  4. Click on the Edit link listed under "Status"
  5. Complete the return form
  6. Click Submit

How do I change a return?

If your return has already been submitted, you can still make changes, including filing a Nil return. To change a return:

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on the period you want to change. If you don’t see the period, click on the More button to show all periods.
  4. Click on the Return link in the Period Activity section
  5. Click Amend
  6. Make your changes
  7. In the Reason for Amendment box, explain why you are changing the return
  8. Click Submit
  9. Click OK

How do I cancel a return?

You can only cancel a return if it has a Pending status. To cancel a return:

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on the period you want to cancel. If you don’t see the period, click on the link at the bottom of the page to show all periods
  4. Click on the Return link in the Period Activity section
  5. Click Withdraw Request
  6. Click Yes to Confirm

If you cancel the return, you can file the return again.

 How do I check to see if a return has been filed?

When you submit a return, you will receive a confirmation number. If you check the confirmation number under the History tab in your account the next day, it will have a Completed status.

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on History

What does the return status mean?

Each period has a return status. The return status can be:

  1. Overdue: a return for the period has not been filed before its due date. It is now considered late and may be subject to penalties and interest
  2. Multiple Returns: there are multiple returns due for the same period
  3. Pending: a return has been submitted, but has not yet been processed
  4. Completed: a return has been received and processed
  5. Withdrawn: a return has been submitted then cancelled
  6. Not Submitted: a return for the period has been saved, but not submitted

 How do I find the due date for the return?

You can find the due date for each tax return you file at the top of the page when you open the return.

  1. Log on to your eTaxBC account
  2. Click on the account
  3. Click on the period you need the due date for. If you don’t see the period, click on the More button to show all periods.
  4. Click on File or Amend a Return. If you’ve already filed a return for this period, click View.

The due date is shown on the top left of the return worksheet.

 How do I add or remove my bank account information?

Before you can make a payment in eTaxBC, you must add a bank account. Your bank account is your payment channel. You can add as many payment channels as you need. If you want to remove a bank account you’ve already added, find out how to cease a payment channel.

To add a payment channel

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on the Settings button next to “Account” in the top left corner
  4. Click on the Change button next to “Default Payment Channel” in the top right corner
  5. Click the Add button in the top right corner
  6. Fill out your banking information with your transit, institution and account number
  7. Click on the Pre-Authorization Debit Agreement link
  8. Check the checkbox to agree to the terms and conditions
  9. Click OK
  10. Click Save

Entering your bank account information into eTaxBC won't result in automatic withdrawals from your bank account when you file your return. You must still authorize your payment for every filing period.

To cease a payment channel

  1. Log on to your eTaxBC account
  2. Click on Profile Settings in the top right corner
  3. Under “I Want To” in the top right corner, click on Manage payment channels
  4. Under “My Payment Channels”, click on the name of the financial institution
  5. Click the Cease button in the top left corner

If you have added two or more payment channels and you cease your default payment channel, you will need to pick a different default payment channel. Your default payment channel is not automatically set.

How do I change my default payment channel?

If you added more than one bank account and would like to change your default payment channel:

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on the Settings button next to “Account” in the top left corner
  4. Click on the Change button next to “Default Payment Channel” in the top right corner
  5. Click on the radio button next to the bank account you want to have as your default payment channel.
  6. Click Save

 How do I make a payment?

You can make a payment in eTaxBC when you file a tax return, or separately at a later time. Payments can only be made using the bank account(s) you've added to your eTaxBC account; credit card payments aren’t accepted.

When you make a payment in eTaxBC, your payment will be effective on the date you enter as the Payment Date. For example, if you submit a payment on the due date before midnight Pacific Standard Time, your payment will be considered on time, even though we may not process it until the next day.

Your payment is accepted subject to being cleared by your financial institution. Your financial institution may still reject the payment.

You can pay:

Pay a specific period

When you pay a specific period, your payment is applied to debt on that period first, even if you have older debt owing on your account.

To pay a specific period:

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on the Make Payment link beside the period you’re paying. If you don’t see the period, click on the More button to show all periods. Note: If a return is required for the period, you must file the return before you will see the Make Payment link. To make a payment without filing a return, see general account payments.
  4. Confirm your payment channel (bank account information). If you’re adding a new payment channel, you’ll need to agree to the Pre-Authorization Debit Agreement before you can submit the payment. To do this, click on the link to the agreement and check the box.
  5. Confirm the Payment Date. This is the date your payment will be applied to your account.
  6. Confirm the amount of your payment
  7. Check the checkbox to authorize the payment
  8. Click Submit to receive your confirmation number

Your payment will have a status of pending until we send the request to your bank or financial institution. This usually takes one business day. However, it may take up to 5 business days for your payment to be transferred from your bank account, especially if this is your first time making a payment on eTaxBC.

General account payment

You can make a general account payment for any amount. Your payment is automatically applied to your oldest debts first.

To make a general account payment:

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on the Outstanding balance link listed under “Account Alerts” or click on Make a Payment listed under “I Want To”
  4. Confirm your payment channel (bank account information). If you’re adding a new payment channel, you’ll need to agree to the Pre-Authorization Debit Agreement before you can submit the payment. To do this, click on the link to the agreement and check the box.
  5. Confirm the Payment Date. This is the date your payment will be applied to your account
  6. You can either pay the outstanding balance owing, or you can select ‘No’ under the Payment section and enter the amount of your payment
  7. Check the checkbox to authorize the payment
  8. Click Submit

Your payment will have a status of pending until we send the request to your bank or financial institution. This usually takes one business day. However, it may take up to 5 business days for your payment to be transferred from your bank account, especially if this is your first time making a payment on eTaxBC.

 Can I post-date a payment?

You can post-date a payment up to one year by changing the Payment Date when you make a payment in eTaxBC. Your payment will remain as pending until the date you have specified for payment. You can't backdate a payment.

How can I check to see what payments I've made?

To see a list of payments you’ve made:

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on History
  4. Click on the More button to show all periods
  5. Click on the confirmation number for additional payment details

Each payment listed will have a status. The status of your payment request can be:

  • Pending: you’ve submitted the payment request but we haven’t sent it to your bank or financial institution.
  • Processing: your payment request is being sent to your bank or financial institution for processing.
  • Completed: your payment request has been sent to your bank or financial institution. It may take up to 5 business days for your payment to be transferred from your bank account.
  • Withdrawn: your payment request was cancelled before it was sent to your bank or financial institution.

Note: Post-dated payments will remain with a status of Pending until the date of payment.

 How do I cancel a payment?

You can cancel a payment in eTaxBC if it has a status of Pending. Requests are processed every evening or on the date you specified for the payment. Once your payment has been processed, you'll need to contact your bank or financial institution for assistance.

To cancel (withdraw) a pending payment:

  1. Log on to your eTaxBC account
  2. Click on the History tab
  3. Click on the Confirmation Number for the pending payment
  4. Click Withdraw Request
  5. Click Yes to Confirm

Manage my Account

How do I add access to another tax account?

  1. Log on to your eTaxBC account
  2. Under “I Want To” in the top right corner, click on Add Access to Additional Account
  3. Select the tax account type
  4. Enter the account number
  5. Click Search
  6. Enter a filing period and the corresponding amount due from a recent tax return
  7. Click Submit

 What if I forget my username or password?

You can retrieve your user name or password two ways:

  • Online using eTaxBC
    • If you forgot your password, click on the Forgot my Password link. You’ll need your username and answer to the security question that you chose when you created your eTaxBC account.
    • If you forgot your username, click on the Forgot my Username link. You’ll need the email address that you entered when you created your eTaxBC account.
  • By calling 1-877-388-4440 option 1 between 8:30am to 4:30pm, Monday-Friday. You will need your legal name, business number and account number when you call. You must be an authorized contact on the account. To add new authorized contacts to an account, please submit a completed FIN146 Authorization form (PDF). Please note: we are unable to give you your current password.

 How do I change my business name?

To change the legal name of your business (you must have Master access):

  1. Log on to your eTaxBC account
  2. Click on the Names and Addresses tab near the centre of the page
  3. Click on your legal name
  4. Click Edit on the right side of the page
  5. Make your changes
  6. Click Save

A request for the change will be submitted to us and your information will be updated once it’s processed.

If you would like to change your business operating name (DBA):

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on the Name & Address tab on the bar near the centre of the page
  4. Click on your DBA Name
  5. Click on Edit on the right side of the page
  6. Make your changes
  7. Click Save

A request for the change will be submitted to us and your information will be updated once it’s processed.

 How do I change my address?

You can change your mailing or location address for:

The address should be updated within 24 to 48 hours. However, if we're experiencing high volumes it may take longer for your change(s) to appear. To view the status of your request, go back to the Home page and click on History in the centre bar.  Once you've requested a change, you won't be able to edit or delete the request until it has been processed.

Note: A location address is the physical location of your business. A mailing address is where correspondence will be sent.

The entire business (legal entity)

  1. Log on your eTaxBC account
  2. Click on the Name & Address tab near the centre of the page
  3. Click on the address you want to change
  4. Click on the Edit button on the right side of the page
  5. Complete the changes in the form
  6. Click Save

A specific tax account

  1. Log on to your eTaxBC account
  2. Click on the account you want to change the address for
  3. Click on the Name & Address tab near the centre of the page
  4. Under Account Names and Addresses, click on the address you want to change or add
  5. Click on the Edit button on the right side of the page
  6. Complete the changes in the form
  7. Click Save

How do I update my PST site locations?

  1. Log on to your eTaxBC account
  2. Click on the PST account
  3. Under “I Want To” in the top right corner, click on Add or Update Locations
  4. Add or update current locations associated with the account
  5. Click Submit

You can review your sites on the Sites Locations tab at the account level.

 What is the difference between Access Type and Access Level?

Access type is a security feature used to determine if someone who logs on to eTaxBC is a Master or an Account Manager.

  • An eTaxBC Master can add, delete and change security levels for all users under your account. They can also view, file and/or pay, and change names and addresses at the tax payer (legal) and account level.
  • An eTaxBC Account Manager can view, file and/or pay for one or more specific account types depending on the access level that an eTaxBC Master has set up for the user. They can change names and addresses at the account level only.

Access levels are defined for the usernames when access to accounts has been added. The access levels are as follows:

  • File: Allows users to view all information and file returns.
  • Pay: Allows users to view all information and make payments.
  • File & Pay: Allows users to view all information, file returns, and make payments.
  • View: Allows users to only view information.

How can I give someone access to my account?

To give another person access to your account in eTaxBC:

  1. Log on to your eTaxBC account
  2. Click on Profile Settings in the top right corner
  3. Under “I Want To” in the top right corner, click on Manage logons
  4. Click the Add button on the right side of the page
  5. Complete the required fields
  6. Click Save (an email is sent to this person to provide them with further instructions)
  7. Click on the Manage button in the top right corner of the page
  8. Check off the account(s) you would like this person to access by clicking on the radio button to the left of the account
  9. Click on Home in the breadcrumb trail or in the Menu drop down to get back to the home page

Once you add a user, you can change or cancel their access at any time.

 How can I change the access type for a user?

Only an eTaxBC Master can change an access type. To change a user's access:

  1. Log on to your eTaxBC account
  2. Click on Profile Settings in the top right corner
  3. Under “I Want To” in the top right corner, click on Manage logons
  4. Click on the logon name you wish to change
  5. Click the Change button next to “Settings” in the centre of the page
  6. Select the access type
  7. Click Save

You can see the history for each logon under the E-Services Activity section.

 How can I cancel access for a user who no longer works for my business?

  1. Log on to your eTaxBC account
  2. Click on Profile Settings in the top right corner
  3. Under “I Want To” in the top right corner, click on Manage logons
  4. Click on the logon name you want to cancel
  5. Click on the Cease button next to “Logon” on the left side of the page
  6. Click Yes

The logon will now be listed under Logons without access and they won’t be able to access your account.

 How do I close my account temporarily or permanently?

  1. Log on to your eTaxBC account
  2. Click on the account you want to close
  3. Under “I Want To” in the top right corner, click on Close this Account
  4. Complete the form
  5. Click Submit

The tax account should be closed within 24 to 48 hours. However, if we're experiencing high volumes it may take longer for your change(s) to appear. To view the status of your request, navigate to the Home page and click on History in the centre bar.

How do I turn off email reminders?

  1. Log on to your eTaxBC account
  2. Click on Profile Settings in the top right corner
  3. Under “I Want To” in the top right corner, click on Update Email Preferences
  4. Uncheck the box(es) under Send Reminder Emails
  5. Click Submit

How do I change my password?

  1. Log on to your eTaxBC account
  2. Click on Profile Settings in the top right corner
  3. Under "I Want To” in the top right corner, click on Change password
  4. Enter password information
  5. Click Save

How do I change my profile information? 

To change eTaxBC profile information, such as your name, email, phone number or authentication email:

  1. Log on to your eTaxBC account
  2. Click on Profile Settings in the top right corner
  3. Click on the Edit button in the “Profile” section in the top left corner
  4. Enter new profile information
  5. Click Save

How do I cancel my online access?

  1. Log on to your eTaxBC account
  2. Click on Profile Settings in the top right corner
  3. Under "I Want To” in the top right corner, click Cancel online access
  4. Type in your current password and click OK. You will be immediately logged out of eTaxBC.

eTaxBC Online Services

Manage your account, file returns or make payments online using eTaxBC.

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  • Internet Explorer 8+
  • Chrome
  • Firefox 3.5+
  • Safari 5+
  • Opera 11+

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Contact Information

Telephone: Toll free 1 877 388-4440
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