eTaxBC Frequently Asked Questions

File & Pay

Manage my Account

How to Use eTaxBC

File & Pay

 How do I file a return?

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on File Now for the period. If you don’t see the period, click on the All tab.
  4. Complete the return form
  5. Click Submit

You can save and finish a return at a later time by clicking on Save and Finish Later. If you do, the return won't be sent to the ministry until you go back and submit it. To complete and submit the return you must:

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on View Request for the period
  4. Click on Change/ Submit
  5. Complete the return form
  6. Click Submit

How do I change a return?

If your return has already been submitted, you can still make changes, including filing a Nil return. To change a return:

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on View Return next to the period you want to change. If you don’t see the period, click on the All tab.
  4. Click on Change at the bottom of the page
  5. Make your changes
  6. Click Submit

How do I cancel a return?

You can cancel a return if it hasn’t been processed and is in pending status. To cancel a return:

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Under the Periods tab, click on the All sub tab
  4. Click the View Request link beside the period you want to withdraw the return from
  5. Click on Withdraw Request at the bottom right of the page
  6. Click on Confirm

If you cancel the return, you can file the return again.

 How do I find the due date for the return?

You can find the due date for each tax return you file at the top of the page when you open the return.

  1. Log on to your eTaxBC account
  2. Click on the account
  3. Click on File Now for the period you need the due date for. If you don’t see the period, click on the All tab.

The due date is shown on the top left of this page.

 How do I check if I submitted a return?

When you submit a return, you will receive a confirmation number. If you check the confirmation number under the History tab in your account the next day, it will list a status of Completed.

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on History
  4. Click on “Last 3 Years” or the “All” tab to view returns previously made on this account

 How do I add or change the bank account?

There are two types of payment sources (bank accounts) you can add or change:

  • Account Payment Source: the default bank account used by a tax account. This account will be pre-selected when you make a payment for that tax account. Each tax account can only have one account payment source.
  • Taxpayer Payment Sources: bank account(s) that can be used to make payments for any tax account. You can have as many taxpayer payment sources as you need.

Entering your payment source information into eTaxBC will not result in automatic withdrawals from your bank account when you file your return. You must still authorize your payment for every period.

Add a payment source

  1. Log on to your eTaxBC account
  2. Click on the View Profile link in the “I Want To...” box in the top right-hand corner
  3. Under the Payment Sources tab, click on the type of payment source you would like to add or change
  4. Click on the “Setup” link listed under Payment Source
  5. Complete the cheque with the bank's transit, institution and account number
  6. Read the Pre-Authorization Debit Agreement
  7. Check the checkbox to agree to the terms and conditions
  8. Click Save

Change a payment source

  1. Log on to your eTaxBC account
  2. Click on the View Profile link in the “I Want To...” box in the top right-hand corner
  3. Under the Payment Sources tab, click on the type of payment source you would like to add or change
  4. Click on the name of the financial institution listed under Payment Source
  5. Complete the cheque with the bank's transit, institution and account number
  6. Read the Pre-Authorization Debit Agreement
  7. Check the checkbox to agree to the terms and conditions
  8. Click Save

 How do I make a payment?

You can make a payment in eTaxBC when you file a tax return, or separately at a later time. Payments can only be made using the bank account(s) you've added to your account; credit card payments aren’t accepted.

When you make a payment in eTaxBC, your payment will be effective on the date you enter as the Payment Date. For example, if you submit a payment on the due date before midnight Pacific Standard Time, your payment will be considered on time.

You can pay:

Pay a specific period

When you pay a specific period, your payment is applied to debt on that period first, even if you have older debt owing on your account.

To pay a specific period:

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on the Pay link beside the period you paying. If you don’t see the period, click on the All tab.
  4. If you’ve already made payments on this account, you will be asked to review the previous payments. Click “I understand and continue” after you’ve reviewed this information.
  5. Confirm the Payment Date. This is the date your payment will be applied to your account.
  6. Enter the amount of your payment
  7. Select your Payment Source (bank)
  8. Check the checkbox to authorize the payment
  9. Click Submit

Your payment will have a status of pending until we send the request to your bank or financial institution; this usually takes one business day. However, it may take up to 5 business days for your payment to be transferred from your bank account.

General account payment

You can make a general account payment for any amount. Your payment is automatically applied to your oldest debts first.

To make a general account payment:

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on Outstanding balance at the top of the page
  4. If you’ve already made payments on this account, you'll be asked to review the previous payments. Click “I understand and continue” after you’ve reviewed this information.
  5. Confirm the Payment Date. This is the date your payment will be applied to your account.
  6. Enter the amount of your payment
  7. Confirm your bank account information (payment source)
  8. Check the checkbox to authorize the payment
  9. Click Submit

Your payment will have a status of pending until we send the request to your bank or financial institution; this usually takes one business day. However, it may take up to 5 business days for your payment to be transferred from your bank account.

 Can I post-date a payment?

You can post-date a payment up to one year by changing the Payment Date when you make a payment in eTaxBC. Your payment will remain as pending until the date you have specified for payment. You can't backdate a payment.

How do I check what payments I've made?

To see a list of payments you’ve made:

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on History
  4. Click on the “Last 3Years” or “All” tab
  5. Click on the confirmation number for additional payment details

Each payment listed will have a status. The status of your payment request can be:

  • Pending: you’ve submitted the payment request but we haven’t sent it to your bank or financial institution.
  • Processing: your payment request is being sent to your bank or financial institution for processing.
  • Completed: your payment request has been sent to your bank or financial institution. It may take up to 5 business days for your payment to be transferred from your bank account.
  • Withdrawn: your payment request was cancelled before it was sent to your bank or financial institution.

Your payment is accepted by the Ministry, subject to the payment being cleared by your financial institution. Your financial institution may still reject the payment.

Note: Post-dated payments will remain with a status of Pending until the date of payment.

 How do I cancel a payment?

You can cancel a payment in eTaxBC if it has a status of pending. Requests are processed every evening or on the date you specified for the payment. Once your payment has been processed, you will have to contact your bank or financial institution for assistance.

To cancel a pending payment:

  1. Log on to your eTaxBC account
  2. Click on the History tab
  3. Click on the Confirmation Number for the pending payment
  4. Click Withdraw Request
  5. Click Confirm

Manage my Account

How do I add access to another tax account?

  1. Log on to your eTaxBC account
  2. Click on Add Access to Additional Account in the “I Want To...” box in the top right-hand corner
  3. Enter the Business Number if not already entered
  4. Select the tax account type
  5. Enter the account number
  6. Click Search
  7. Enter a filing period and the corresponding amount due from a recent tax return
  8. Click Submit

 What if I forget my username or password?

You can retrieve your user name or password:

  • Online using eTaxBC
    • If you forgot your password, click on the Forgot my Password link. You’ll need your username and answer to the security question that you chose when you created your eTaxBC account.
    • If you forgot your username, click on the Forgot my Username link. You’ll need the email address that you entered when you created your eTaxBC account.
  • By calling 1-877-388-4440 option 1 between 8:30am to 4:30pm, Monday-Friday. You will need your legal name, business number and account number when you call.

 How do I change my business name?

  1. Log on to your eTaxBC account
  2. Click on the Name & Address tab on the bar in the centre of the page
  3. Click on your legal name
  4. Click on Edit on the right
  5. Make your changes
  6. Click Save

If you would like to change your business operating name (DBA):

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on the Name & Address tab on the bar in the centre of the page
  4. Click on your DBA Name
  5. Click on Edit on the right
  6. Make your changes
  7. Click Save

 How do I change my address?

You can change your mailing or location address for:

The address should be updated within 24 to 48 hours. However, due to high volumes it may take longer for your change(s) to appear. To view the status of your request, click on the History tab in the centre bar, and then click on Submitted to be Processed.

Note: A location address is the physical location of your business. A mailing address is where correspondence will be sent.

The entire business (legal entity)

  1. Log on your eTaxBC account
  2. Click on the Name & Address tab on the bar in the centre of the page
  3. Click on the address you want to change
  4. Complete the changes in the form
  5. Click Save

A specific tax account

  1. Log on to your eTaxBC account
  2. Click on the account you want to change the address for
  3. Click on the Name & Address tab on the bar in the centre of the page
  4. Click on the address you want to change
  5. Complete the changes in the form
  6. Click Save

 What is the difference between Access Type and Access Level?

Access type is a security feature used to determine if someone who logs on to eTaxBC is a Master or an Account Manager.

  • An eTaxBC Master can add, delete and change security levels for all users under your account. They can also view, file and/or pay, and change names and addresses at the tax payer (legal) and account level.
  • An eTaxBC Account Manager can view, file and/or pay for one or more specific account types depending on the access level that an eTaxBC Master has set up for the user. They can change names and addresses at the account level only.

Access levels are defined for the usernames when access to accounts has been added. The access levels are as follows:

  • File: Allows users to view all information and file returns.
  • Pay: Allows users to view all information and make payments.
  • File & Pay: Allows users to view all information, file returns, and make payments.
  • View: Allows users to only view information.

 How can I change the access type for a user?

Only a Master logon can change an access type.

  1. Log on to your eTaxBC account
  2. Click the View Profile link in the “I Want To...” box in the top right-hand corner
  3. Click on Manage Logons in the centre bar
  4. Click Active for the logon name you wish to view
  5. Use the Access Type drop-down field to adjust the access

 How can I cancel access for a user who no longer works for my business?

  1. Log on to your eTaxBC account
  2. Click the View Profile link in the “I Want To...” box in the top right-hand corner
  3. Click on Manage Logons in the centre bar
  4. Click on the Web Logon name you want to remove
  5. Deselect the Access checkbox
  6. Click Submit

The user’s logon will still show up under the Manage Logons tab. However, it has been deactivated and they won’t be able to access your account.

 How do I close my account temporarily or permanently?

  1. Log on to your eTaxBC account
  2. Click on the account you want to close
  3. Click on Close this Account in the “ I Want To...” box in the top right-hand corner
  4. Complete the form
  5. Click Submit

Your tax account can take up to 30 days to be closed. To view the status of your request, click on the History tab in the centre bar, and then click on Submitted to be Processed. You will receive a letter in the mail once your account has been closed.

How to Use eTaxBC

 How can I send you a message?

To send a message:

  1. Log on to your eTaxBC account
  2. Click on Contact the Ministry in the “I Want To…” box in the top right-hand corner
  3. Complete the form
  4. Click on the Add button beside Attachments if you want to send an attachment with your message. The maximum size of an attachment is 50 MB.
  5. Click Submit

You won’t receive an email notification when your message has been responded to. To check if you’ve received a response:

  1. Click on My Accounts in the breadcrumb trail at the top left of the page
  2. Click on the Messages tab in the centre bar

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eTaxBC Online Services

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Useful Contacts

Phone

1 877 388-4440 (Toll free)

Email

CTBTaxQuestions@gov.bc.ca

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