Mental Health and Substance Use Supports in B.C. - Important Contacts

This is a list of important contacts you may need if you are in an emergency, need to report a crime, require health care assistance, are looking for emergency housing, and more.

For additional services and resources, search the online directory. For assistance finding the information and services you are looking for, call HealthLink BC at 8-1-1 anytime of the day or night.

Immediate Support

If you or someone you know needs immediate help, call one of the following numbers.

Danger or Emergency

If you are in danger or have an emergency, call one of the following emergency numbers:

  • 9-1-1: Call 9-1-1 if you are having a medical emergency, or are in immediate danger from abuse or assault. Available 24 hours a day.
  • 1-800-SUICIDE: Call 1-800-784-2433 if you are having a crisis or are concerned about someone who may be. Available 24 hours a day.
  • 310-Mental Health: Call 310-6789 (no area code needed) toll-free anywhere in B.C. to access emotional support, information and resources specific to mental health and substance use issues. Available 24 hours a day.
  • Drug and Poison Control: Call 1-800-567-8911 if you are concerned about a possible poisoning or exposure to a toxic substance. Available 24 hours a day.

Child Abuse

If you think a child or youth under 19 years of age is being abused or neglected, you have the legal duty to report your concern to a child welfare worker. Call 1-800-663-9122 at any time of the day or night. For more information, see Reporting Child Abuse in BC and Child Protection Services in BC.

For help and support, call one of the numbers listed below:

  • Helpline for Children: If you are a child or youth and would like to talk to someone call the Helpline for Children at 310-1234 (no area code needed). Available 24 hours a day.
  • Kid’s Help Phone: Call 1-800-668-6868 to speak to a professional counsellor. Available 24 hours a day.

Emergency Housing

For information regarding emergency housing or shelter, visit the websites below:

Emergency Rooms and Walk-in Clinics

If a health care provider has advised you to go to a hospital emergency room or a walk-in clinic, please follow their instructions. To find your nearest emergency room or walk-in clinic, use HealthLink BC’s Guided Search Tool.

  • Emergency Rooms: Select “Health Care Facilities” and then “Emergency Rooms”. Enter your location (city or postal code) to find the facility closest to you.
  • Walk-In Clinics: Select “Health Care Facilities” and then “Walk-In Clinics”. Enter your location (city or postal code) to find the facility closest to you.

For assistance finding an emergency room or walk-in clinic, call HealthLink BC at 8-1-1 anytime of the day or night.

If you are unsure if you need to go to an emergency room or walk-in clinic, call 8-1-1 to speak with a registered nurse anytime of the day or night.

Victims of Crime

If you are the victim of a crime and are looking for information or support, call one of the numbers below:

Government Health Authorities

Call the phone numbers or visit the websites listed below to contact the B.C. Government or your health authority. For information about B.C. Government policy, guidelines, and funding, see B.C. Government Information.

B.C. Government

To contact the B.C. Government, call the phone numbers or visit the websites listed below: