Using the Civil Resolution Tribunal
If disputes cannot be resolved within the strata corporation, strata owners, residents and strata council members may choose to use the Civil Resolution Tribunal (CRT).
The Civil Resolution Tribunal (CRT) is Canada’s first online tribunal for resolving strata and small claims disputes. As of July 13, 2016, the CRT is accepting strata property disputes for early intake. Early in 2017, the CRT will begin to accept small claims disputes as well. Learn more about the benefits and limitations of early intake for strata disputes.
The CRT offers new ways to resolve your disputes and legal issues in a timely and cost-effective manner. The CRT:
- encourages a collaborative, problem-solving approach to dispute resolution, rather than the traditional courtroom model.
- aims to provide timely access to justice, built around your life and your needs. It does this by providing legal information, self-help tools, and dispute resolution services to help solve your problem, as early as possible.
- is available 24 hours a day, seven days a week, from a computer or mobile device that has an internet connection. Your interaction with the other participant(s) and/or the CRT can be done when it is convenient for you. CRT services are also available by phone.
Your direct and active participation will help you reach a resolution with the other participant(s). The CRT will make a decision for you only if you and the other participants can’t agree on your own solution.
Learn more about the Civil Resolution Tribunal.
The CRT can resolve a wide variety of disputes between strata owners and strata corporations, such as:
- non-payment of monthly strata fees or fines
- unfair actions by the strata corporation or by people owning more than half of the strata lots in a complex
- unfair, arbitrary or non-enforcement of strata bylaws (such as noise, pets, parking, rentals)
- issues of financial responsibility for repairs and the choice of bids for services
- irregularities in the conduct of meetings, voting, minutes or other matters
- interpretation of the legislation, regulations or bylaws
- issues regarding the common property
The event triggering the dispute must have occurred within BC in order for the CRT to be able to hear it.
Learn more about how the CRT works.
When can’t I use the CRT?
The CRT is not able to decide certain disputes. Some of these will need to be filed in the B.C. Supreme Court. Some disputes may not be valid legal claims at any court or tribunal.
The CRT cannot decide matters that affect land, such as:
- ordering the sale of a strata lot
- court orders respecting rebuilding damaged real property
- dealing with developers and phased strata plans
- determining each owner’s percent share in the strata complex
The CRT cannot decide the following matters relating to significant issues in a strata complex:
- appointment of an administrator to run the strata corporation
- orders vesting authority in a liquidator
- applications to wind up a strata corporation (strata termination)
- allegations of conflicts of interest by council members
- appointment of voters when there is no person to vote in respect of a strata lot
In addition the CRT cannot:
- resolve a dispute if the event triggering it did not occur in BC
- decide a dispute if the claim is against the government, or the government is a party
- resolve a dispute if it has already been filed for dispute resolution at the CRT. It also cannot decide a claim if that dispute has already been filed or resolved through another legally binding process or other dispute resolution process
- resolve a dispute if the claim is frivolous or vexatious or an abuse of process
- resolve an issue requiring the application of the Canadian Charter of Rights and Freedoms
- resolve a dispute if the limitation period has expired.
Learn more about CRT fees for resolving strata disputes.
The information on this website about strata housing is provided for the user’s convenience as a basic starting point; it is not a substitute for getting legal advice. Learn more about the site’s purpose and limits. The content on this website is periodically reviewed and updated by the Province of British Columbia as per the date noted on each page: July 15, 2016.