Solving Problems

What to do when problems occur during a tenancy.

Communicate First

Try to discuss, negotiate or compromise in order to reach a solution that works for everyone involved. Check out some communication tips that are helpful when resolving problems:

Know Your Stuff

Understand your rights and responsibilities at the start of a tenancy, during a tenancy and when ending a tenancy.

Do a bit of research to find out about decisions the Residential Tenancy Branch has already made for claims that are similar to your issue. This will help you understand what arbitrators consider when making decisions and what evidence is important to submit.

Ask for Help

The Residential Tenancy Branch (RTB) can provide information and tips to help landlords and tenants resolve issues in their tenancy.

Dispute Resolution

Landlords and tenants can apply for dispute resolution if they can’t resolve a problem related to their tenancy. The decision made after a dispute resolution hearing is final and binding.

The content on this website is periodically reviewed and updated by the Province of British Columbia as per the date noted on each page: July 14, 2016