Scheduling a Hearing

Once an application is received and the filing fee is paid (or a fee waiver approved), the Residential Tenancy Branch schedules a dispute resolution hearing and prepares Notice of Hearing documents – documents that provide information about the hearing (i.e. the date, time and place) along with instructions about how to prepare.

Notice of Hearing documents are provided based on the application method used:

Application Method

The Residential Tenancy Branch will…

In person – Residential Tenancy Branch offices

Let the applicant know when to return to pick up the documents and instructions on how to serve them

In person – Service BC locations

Phone or email the applicant to let them know when to pick up and serve their documents


Phone or email the applicant to let them know when to pick up and serve their documents


Email the Notice of Hearing documents and instructions on how to serve them or let the applicant know when they can attend a Residential Tenancy Branch office of Service BC location to pick up their documents

Serving the Notice of Hearing Package

The applicant is required to serve each of the respondents with a Notice of Hearing package within three days of it being available. For example, if the applicant is serving the package by registered mail, it must be postmarked within three days of the date that it was available.

The application may be considered abandoned and the hearing cancelled if an applicant doesn’t pick up the Notice of Hearing documents within the three-day window. The filing fee is not refunded in these cases.

Rescheduling of Hearings

Written consent from both the applicant and the respondent is required to reschedule a hearing. The party making the request to reschedule should provide signed written consent to the Residential Tenancy Branch directly or through a Service BC office not less than three days before the scheduled date of the hearing.

The hearing will start as scheduled if the parties cannot agree to reschedule before the deadline or they do not inform the Residential Tenancy Branch. At that time, both parties will have opportunity to share their views and the arbitrator will decide whether to adjourn the hearing.

The content on this website is periodically reviewed and updated by the Province of British Columbia as per the date noted on each page: November 17, 2016.