Solution Explorer

Do you have a tenancy problem?  Use this tool to find helpful information, resources and template letters specific to your tenancy problem.

IMPORTANT: The Solution Explorer will be unavailable on the morning of March 29, 2017 to implement improvements, at which point access codes retrieved prior to this date will no longer function.

Start Solution Explorer

Video:  Solution Explorer

Solution Explorer

Discover the Residential Tenancy Branch's Solution Explorer. Find out how to use this tool that will help you learn what you need to resolve your dispute and whether you may have a valid dispute resolution claim or if you need to take additional steps.

 

What is the Solution Explorer?

The Solution Explorer is a tool for helping landlords and tenants manage and resolve residential tenancy disputes in British Columbia. The Solution Explorer works for British Columbia residential tenancy disputes under the Residential Tenancy Act.  For information on manufactured home park tenancies, contact the Residential Tenancy Branch

What You Need to Know Before You Start

Limitation Periods

Review information about limitation periods before you start. It’s about how long you have to take action on your problem. It’s very important.

Tenancy Documents

You might need to review documents  relating to your tenancy problem while using the Solution Explorer.  If you don't have the information on hand, you can start your exploration now and if you need more information, you can save it and return to it later.

Documents that may be helpful depend on the nature of your issue but may include:

  • tenancy agreement
  • notice of rent increase
  • tenant request for repairs
  • warning letters
  • notice to end tenancy
  • condition inspection reports
  • tenant notice of forwarding address
  • receipts or invoices

Even if you don't need this information now, it is important to keep copies of documents about your tenancy in a safe place.  That way, if you ever need the information to support an application for dispute resolution , you will have it available.

The content on this website is periodically reviewed and updated by the Province of British Columbia as per the date noted on each page: March 21, 2017.

Apply for Dispute Resolution

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