Tracing a payment

If you’ve made a payment and you’ve confirmed it hasn’t been received, you can trace your payment made:

• through your bank or financial institution
• online using your credit card
• at a government office
• by mail

Through Your Bank or Financial Institution

Contact your financial institution directly with the confirmation/reference number for your payment. If they trace your payment and find it has been applied to the wrong account you can contact us to request your payment be transferred to another account.

Online Using Your Credit Card

Contact your credit card company directly with the confirmation/reference number for your payment. If they trace your payment and find it has been applied to the wrong account you can contact us to request your payment be transferred to another account.

If you've made a credit card payment through your Billing and Payment Services account, you can login to see your payment history and approval codes. 

At a Government Office

Bring your receipt or cancelled cheque to the Service BC Centre that you made your payment at and they will contact us once they’ve checked their records.

By Mail

Send a copy of the front and back of the cancelled cheque or money order with your name and account number to:

Medical Services Plan
Account Reconciliation
PO BOX 9085 STN PROV GOVT
VICTORIA BC  V8W 9E4

Please note that the sender's copy of a money order can’t be used to trace your payment. We require the vendor's (e.g. bank, post office) copy of the cancelled money order.