Purpose

Last updated on January 5, 2023

What does a Resident and/or Family Council look like?

Councils will vary in purpose and structure. Because Councils are voluntary organizations, each Council will be slightly different depending on the interests and needs of their members and the Long-Term Care (LTC) home's residents. Some will be small and informal, and meet occasionally, while others will be larger, more formal, and may meet more often. Some organize special events for residents and may also raise funds to buy something special that will be used by residents that live at the LTC home. Despite variations all Councils exist to promote the collective interests of residents and their residential community, promoting quality of life for residents through discussion, education, and event planning. 

Variations in purpose

The goals of a Council should be determined by the Council and its understanding of the needs of the LTC residents. Within a mandate to promote the collective interests of residents, a Council may focus their activities into many different areas such as:

  • Providing information, support and encouragement to family/friend caregivers or residents
  • Welcoming new residents and families (with a formal introduction)
  • Discussing issues of concern and seeking solutions to problems that arise
  • Identifying opportunities to enhance quality of life and working on projects that will be of benefit to residents and caregivers

Variations in structure

While many persons who live in long-term care (LTC) homes like to voluntarily participate in Councils, others may not be interested in joining a Council or be unable to do so. If residents are not able to participate in a council, a family member or the person's representative can attend on their behalf..

Concerns and Complaints

There are a number of ways to report and resolve concerns and complaints about home and community care services. For instructions and contact information, see:

Resident and Family Councils Guidelines

For more information about developing and implementing a resident or family council, see: