Resident and Family Councils

Last updated on February 22, 2023

A Resident and/or Family Council is a group of persons who either live in a long-term care (LTC) home, their families, and/or the residents’ representative, who meet regularly to maintain and enhance the quality of life of residents in LTC. Councils exist to engage the resident community and to improve the experiences of all residents, by providing their insights and advice and represent the collective interests of residents

One of the key roles that a Resident and/or Family Council can play is to promote improved communication and collaboration between residents, family members, LTC staff, and management.  This may involve working collaboratively on projects that enrich the lives of residents, making recommendations to decision makers, and communicating common concerns and ideas for improvements.

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Concerns and Complaints

There are a number of ways to report and resolve concerns and complaints about home and community care services. For instructions and contact information, see:

Resident and Family Councils Guidelines

For more information about developing and implementing Resident and Family Councils, see: