Methods & Tools

Services are everywhere, and they are rapidly increasing in scope and complexity. The role of service design is to put human experience and need in the forefront of the design thinking process. Empathizing, asking questions and testing ideas can help create better innovations and services relevant to the people who use them.

There are many different methods and tools that can be used in the design process and development of meaningful services. This section explores some of most common method and tools used in the B.C. public service. Learn more about these resources and how they can be used in your own service design projects.