Discover our case studies created by working with different ministries across the B.C. public service.
Our case studies highlight the successes we've had helping program areas across government to redesign their services. We talk about the service design challenges, activities used to approach the problem, and the outcomes and impact for each project.
BC Services Card
Starting a Restaurant in B.C.
Residential Tenancy Branch
Childcare Subsidy Program
The Ministry of Children and Family Development needed to better understand the experience of parents, childcare providers and other stakeholders in applying for and accessing childcare subsidies in order to streamline and improve the process.
In order to provide post-secondary students with useful online post-secondary resources and services, the Ministry of Advanced Education needed to better understand a student’s journey into and through post-secondary.
The Ministry of Transportation and Infrastructure (MoTI) launched the DriveBC Traveller Information System website and toll-free phone line in 2005. Since then, it has become the most frequently visited government website, providing up-to-date road and travel information province-wide, 24 hours a day.