Service Design

A service design team looking at sticky notes on a wall

The service design team is changing how citizens access government services by bringing innovation and a human-centred approach to the BC Public Service.

Service Design in B.C.

The Service Design team located in the Government Digital Experience Division is changing how citizens access government services by bringing innovation and a human-centred approach to areas such as health care, transportation, education, policy and finance.

Learn more about service design in B.C.

Methods & Tools

Services are everywhere, and they are rapidly increasing in scope and complexity. The role of service design is to put human experience and need in the forefront of the design thinking process. Empathizing, asking questions and testing ideas can help create better innovations and services relevant to the people who use them.

Learn more about methods & tools

Service Design Phases

We work in partnership with ministries to deliver projects.  While there are defined tools within the realm of Service Design, each project is uniquely designed to meet the specific needs of a program area and its clients.

Learn more about service design phases

 

Case Studies

Discover our case studies created by working with different ministries across the B.C. public service.

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Case Study: Starting a Restaurant

A restaurant that benefited from the service design approach

See how we helped streamline the process of opening a restaurant in British Columbia.

Read the case study

Case Study: Childcare Subsidy

A compilation of childcare providers and children

See how we made applying for and accessing childcare subsidies an easier process for parents and childcare providers.

Read the case study