Once you have received feedback and your engagement has closed, new work begins. The next step is to analyze the comments for sentiment, trends, ideas or solutions. Information will then be made available to the public on what will happen or has happened with their feedback; often this is in the form of a final report or recommendations that is posted to the engagement website shortly after it closes. Every citizen engagement project run through the B.C. government must include a public report back. For example:
- During the Skills for B.C. project analysis took place throughout the engagement and updates were posted to the site in the form of Discussion Summaries. At the same time, ministry staff reviewed all comments for ideas and solutions and began a process of implementing and announcing the ideas. Citizen ideas that turned to actions were then posted to the site.
- Following the Liquor Policy Review, analysis of all face-to-face meetings, blog comments, emails, and tweets resulted in 73 recommendations to government. These were then posted to the website on January 31, 2015, three weeks after the end of the engagement.
- The Red Tape Consultation blog posts gave updates on results throughout the engagement, and now regular updates are provided on the website regarding the status of ideas that were submitted and whether they were actioned, possible, or with limitations.
- Similarly, the Person’s With Disabilities Consultation saw analysis and themes emerge from their discussion which were then posted in a Disability Consultation Report following the engagement.
In all cases where a citizen engagement process takes place, the results are subsequently posted for the public to see. The Citizen Engagement Team has refined a number of approaches to organize and theme written feedback, including using a combination of manual and software enhanced methods.
It is expected that after each engagement, there will be a final summary that connects the results of citizens’ ideas to government actions, these summaries are called Results Pages and can be found on govTogetherBC where a page is housed for each project. The pages summarize the consultation, share the main themes gathered from the feedback and link to the direct actions that are being taken in response. In this way, the results pages become living archives that are continually updated as work is completed or announced.
It is important for ministries and Communications Shops to check in regularly to ensure that the information on their project’s results page is kept current.