Checklist for B.C. Government Citizen Engagement Process

Planning the Engagement:

  • An engagement plan has been prepared to assist with decision making and planning which includes a clearly defined purpose that is agreed upon by both Project Sponsors. The plan has been approved by the Citizen Engagement Team, Ministry GCPE Director, and Ministry representative.
  • A Partnership Agreement has been signed by both partners and outlines the fees and recoveries, as well as the roles of each partner.
  • Human resources have been made available by the ministry staff as subject matter experts on the topic and to help complete administrative tasks (these resources must be available for the duration of the engagement).

Building the Engagement:

  • The purpose of the engagement and context for the discussion will be presented to the public in an easy to understand format.  There is a clear statement about the purpose of the engagement and key dates and decisions are communicated. The context for the engagement is set in plain language and an accessible format. It is very clear to the public what is happening to their comments and when the public will hear back with regards to results and in what format.
  • The use of a variety of tools, including face-to-face, are explored to meet the needs of all citizens around the province, including: First Nations, youth, single-parent families, people who are unemployed or low-income, seniors, persons with disabilities and those living in rural areas.
  • The tools that are selected to engage the public are government standard or have been approved for use by the Citizen Engagement Team.
  • A Privacy Impact Assessment has been completed, and the project and tools meet B.C. government privacy requirements.
  • The engagement website follows the prescribed government engagement template including:  consistent branding, navigation and Terms of Use.
  • The graphics, images and content that are selected for use are in accordance with the Canadian Copyright Act and any other legally recognized licenses and permissions, and have been approved by the GCPE Graphics Team.
  • The engagement is posted to govTogetherBC.
  • The Ministry has planned avenues to expedite and get efficient levels of approvals of content, well in advance of going live with the engagement.

Throughout the Engagement:

  • The moderators comply with the moderation policy, standards of conduct and social media guidelines as per training offered by the Citizen Engagement Team.
  • Ministries will keep informed on the comments that are coming in and the key themes that are arising and brief Ministry Executive as required.
  • The Project Team will brainstorm ways to get the word out and encourage all ministries, citizens and stakeholders to assist in spreading the word.

Post-Engagement:

  • Participants have been thanked for their participation and given information about how to contact government in the future.
  • Final engagement statistics have been produced, posted and communicated back to the public.
  • The engagement website comment area has been closed according to records management policy.
  • A debrief by the team to discuss close-out has occurred.
  • Information has been made available on what will happen or has happened with the feedback. Often this is in the form of a final report or recommendations that is posted to the engagement website shortly after the engagement closes.
  • A final results page will be created for the engagement and posted on govTogetherBC. The page will explain what the engagement was about, how input was received, and how citizen ideas are becoming government action. See some examples of results here.