CMS Lite Frequently Asked Questions
- What do we need to do to move our content to Gov 2.0?
- How do I get access to CMS Lite?
- I don’t see my topic(s) in CMS Lite.
- How do I request training in CMS Lite?
- I need a new topic added, or a topic name changed.
- My manager needs to view the work I have created in CMS Lite.
- My published content does not show up on the Production website?
- I published a new page, but it does not appear in the left-hand navigation.
- I am trying to work in CMS Lite and the message “Sorry, an error has occurred”.
- Why is a page I created not listed in the Content Status grid?
- When I preview my page, there is extra spacing that does appear in the WYSIWYG editor.
- Why do my bullets and/or numbers not look right in Preview mode?
- Why is CMS Lite is not available?
- How do we go about developing a Faceted Search?
- My updated content is not showing in the Production environment
- How to I get changes made to my ministry page in the government web site?
- How do I set my browser to recognise English - Canada?
If your ministry program does not currently have any content in the Gov 2.0 infrastructure, please contact your GCPE Communications Director to initiate the process.
If you will be creating/editing content in CMS Lite and do not currently have a license, a Service Request or an email should be submitted to the COS Service Desk; along with account coding and approval authority for the $5/month charge. Also include which Topic pages you will need access to so that your IDIR account can be added to the applicable security groups. Providing them with as much detail as possible, including your IDIR username, will expedite the process.
If you have successfully accessed CMS Lite application in the past, but are receiving an 'Error Initiating User Session' message, try closing your browser and reopening CMS Lite as it may be a temporary database connection issue. Contact the COS Service Desk if the problem persists.
If you have a license to CMS Lite, but the topic(s) you need to access do not appear in the Content Menu, please contact the COS Service Desk so that they may determine if your IDIR has been applied to the appropriate security groups(s).
To request training, please submit a Service Request or an email to the COS Service Desk, and provide the name(s) of the people that require training, along with account coding and expense authority for the cost of the session. The charge ($150/person) covers preparation and hands-on training. There is no group pricing.
Basic and Advanced classes are held from 9:30 - 4:00 (Basic is a prerequisite to Advanced training). Sessions may range from one to four people. Remote training via Lync is also offered. Currently no training in Tags, Taxonomy and Enhanced Search, or self-paced learning is available; however, both of these will be addressed in the 2018. Short videos are available for the most commonly used functionality.
A license is not required for the training environment; however, content editors must have a license to access the production application. Please review How do I get access to CMS Lite? and submit a separate Service Request for a license to the CMS Lite application.
A maximum of eight Topics per Sub-theme may be configured for the current Gov 2.0 infrastructure and are typically defined during the consultation process with our Information Architect within COS. All net-new Level 3 topics (do not exist on the Production web server) must first be approved by the IA Working Group before the node can be added by a COS Site Administrator (via a Service Request). Provide details of which Sub-Theme the topic is to be added to and if it should appear in any specific order.
IMPORTANT: Prior to making a name change to an existing Level 3 topic, you are required to submit a Service Request for a name change approval by the Information Architecture (IA) Working Group. Once approval has been received, you can modify the Title and Nav Title and republish the new top level page to the Production web server.
Only people with a CMS Lite license can access content in the application; however, anyone with an IDIR account should be able to see content on the Quality Assurance (QA) web server. Send them the link that begins with https://www2.qa.gov.bc.ca/gov/topic.page?id=xxx. After being prompted for their IDIR credentials they page will be displayed. If they are unable to view the page, please contact the COS Service Desk.
If the content does not appear, check the status of the job in the Workflow Status Pane. If the status indicates Failed_Publish, select the [Retry] action button to initiate the workflow again. If the publish job continues to fails, submit a Service Request to determine the root problem.
Check to see if the Hide from navigation? box is selected in the Content Settings tab. Also, see the previous question.
Typically when this error message is displayed, CMS Lite has temporarily lost connection with the database that stores all the content information. Try refreshing the screen (F5). If that does not work, select the Logout link and log back in to CMS Lite. If the error continues, please contact the COS Service Desk.
It is possible that someone has modified your page since you created it. Try removing your name from the Modified By field and selecting [Filter]. Use the Page Title field to narrow your search.
Sometimes extra [P] tags are added to your content when you copy and paste from Word that are not visible in the editor. Click on the Show Blocks on the WYSIWYG toolbar and review the content for empty [P] blocks. Click in the empty block and hit Delete or Backspace to remove extra spacing.
If you are creating content for the Government website, bullets will always appear as arrows even though they appear differently in the WYSIWYG editor. Bullet presentation is determined by the style sheet guidelines defined by the UX Team.
The application could be down for maintenance. Typically this will occur during a Tuesday night change window (4:00 PM - 5:00 PM). On occasion the system may need to be restarted in the middle of the work day. In both instances, CMS Lite users will be notified in advance via the Alert Message in the Banner.
Faceted Search works in conjunction with Tag collections. Corporate Online Services (COS) will provide consultation and advisory services to business areas before and during the implementation of local faceted term vocabulary projects. Your web administrator will need to submit a Service Request to COS Service Desk to initiate the process.
Did you view the Workflow Status Pane to confirm that the job completed successfully? If the Status indicates COMPLETE, try refreshing the browser window by selecting Crtl + F5 to clear the cache. If the Status indicates FAILED_PUBLISH, then select the [Retry] action to redeploy the workflow.
To request a change to one of these areas via the COS Service Desk, please include an approval email from your Ministry’s Communications shop
In Chrome, select Settings>Show advanced settings. Select the [Language and input settings...] button. From the Language pop-up window, click [Add] and scroll to English (Canada). Click [OK] to add the selected language. If necessary, check 'Use this language for spell checking' and click [Done].
In Firefox, select Options>Content. Click the [Choose] button next to Languages. Click 'Select a language to add...' and scroll to English/United Kingdom and click [Add]. If more than one language is listed, choose the Move Up button to set the order of preference, or remove unwanted languages.
Tip: in either browser, you may hold down the Ctrl key and right-click on a word that has been identified as an error. You can choose the recommended option or Add to Dictionary.