TELUS

TELUS supplies cellular phones, smart phones, Internet data sticks and related services to B.C. government users through this supply arrangement

This supply arrangement is for B.C. government business use only

How do I acquire a device?

Who do I contact to purchase hardware, upgrade my phone and order services?

Who do I contact if I have a problem?

What if my phone needs to be repaired?

Which wireless dealers and resellers do I contact?

Which devices are approved for use by B.C. Government users?

How do I obtain the Province of B.C. password for the TELUS secure website?

How do I acquire a device?

While each branch and/or ministry may have their own purchasing procedures, in general:

  • Determine the type of service required
    • cellular phone or smart phone
  • Contact the telecommunications coordinator in the ministry
    • No telecommunications coordinator?  Is there someone who does the ordering for the
      • ministry
      • division
      • branch
      • program area
      • or will the user do the ordering?
  • Review the service and equipment options available on the TELUS secure website
  • Gather the information required to complete the transaction
    • purchase document
    • pCard
    • billing information
    • account to which the phone will be added
  • Contact TELUS with any questions or to place the order
    • the TELUS dealer locator is on the secure TELUS website
      • click on the Cellular tab across the top
      • click on the Support link in the right hand box
      • click on the Closest Dealer link in the right hand box
  • Equipment and services can be ordered using any of the following methods:
    • visiting or contacting any authorized dealer location (usually during business hours)
    • email the BC Client Care Representative (B.C. Government)
    • phone the BC Client Care Representative (M-F, 8-5 pm) 1 866 783-4331 (B.C. Government)
  • The dealer may complete a Purchase Order Details Form and require a signature
    •   a copy of this form can be submitted to the appropriate finance or accounts payable department
  • The person ordering can pay using a pCard or may be invoiced by the dealer
  • The equipment will either be shipped to the user by courier or the user may pick-up/obtain the equipment directly from the dealer location (at a pre-determined time, usually during business hours)

Which devices are approved for use by B.C. Government users?

You will find information on the TELUS secure website

  • authorized dealers
  • equipment
  • features
  • pricing
  • service changes
  • service plans

Who do I contact to purchase hardware, upgrade my phone and order services?

Each ministry, division and branch has a slightly different method for obtaining devices

  • Contact your telecom coordinator to order phones or devices
  • Contact your iStore preparer to connect your device to the B.C. Government network

Who do I contact if I have a problem?

Contact the Province of B.C. Dedicated Client Care Associate in the TELUS Mobility Corporate Client Support

  • 1 800 377-5011
  • or email
  • change your phone number
  • add or remove a network feature
  • report your device
    • lost
    • stolen
    • recovered
  • difficulty accessing voicemail or emails from the U.S.*

Contact your nearest TELUS Mobility dealer

 

 

www.telusmobility.com

  • download a user guide

Laurel Dodd
phone:  250 213-7783

  • Consolidating and reviewing
    • customized billing
    • reporting options
  • Training for branch managers on www.mytelusmobility.com

 


What if my phone needs to be repaired?

For B.C. government, devices may not be returned to dealers for repairs

How do I obtain the Province of B.C. password for the TELUS website?

Find instructions on obtaining the link to and password for the TELUS secure website