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User Satisfaction Survey

Your experience matters!  At the BC Farm Industry Review Board (BCFIRB) we are constantly trying to improve our service and would like to hear your feedback on how we performed.

Starting March 1, 2017, BCFIRB is conducting ongoing user experience surveys of persons involved in its appeals and complaints processes. Surveys will be sent to appellants, complainants, respondents, legal counsel, and interveners involved in a hearing under one of BCFIRB’s three mandates:  

  1. farm practices complaints heard under the Farm Practices Protection Act
  2. appeals of animal seizure or cost decisions of the BC Society for the Prevention of Cruelty to Animals (BCSPCA) under the Prevention of Cruelty to Animals Act (PCAA), or,
  3. appeals of decisions made by the regulated agricultural commodity boards and

Individual responses will be confidential and anonymous and will not be shared with BCFIRB members. Information or reports generated or published from survey responses will present data in aggregate form only, protecting individual confidentiality and anonymity. The information will only be used to identify, evaluate and implement client service and business process improvements within BCFIRB.

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