Return Mail Service

Authenticated documents will be returned to clients by regular mail service unless clients provide their own prepaid envelope (filled out legibly & in full).

It will be the client’s responsibility to retain their tracking information and track their own items if they choose one of the following possible options for return service.

Canada Post: Priority Courier and Xpresspost envelopes with tracking numbers are available at most Canada Post outlets.

UPS, Fedex & Purolator: Courier envelopes with prepaid electronic waybills/shipping labels attached will have pickups scheduled by this office. Electronic courier waybills/shipping labels are generated from the courier company website or store. If you are using a handwritten waybill please refer to the section below. We will not schedule pickups for handwritten waybills.

Other Courier Companies: Clients must provide their email address in their cover letter and must provide the courier company name in their cover letter or a courier waybill (if required by the company). Clients will be notified by email only when the item will be ready for pickup. Clients must arrange these pickups with the courier companies once they have been emailed the pickup date and details. If an email address is not provided in the cover letter, the documents will be returned by regular mail.

Note: Handwritten courier waybills will only be accepted if the client has supplied an email address in their cover letter. Clients will be notified when the item will be ready for pickup. Clients must arrange these pickups with the courier companies once they have been emailed the pickup date and details. If an email address is not provided in the cover letter, the documents will be returned by regular mail.

Useful Contacts

If you require assistance, please contact the Order in Council Administration Office at the phone number and email address below:

Telephone: 250 387-4376

Email: BCAuthentication@gov.bc.ca

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