Troubleshooting

Cards are available now.

If you're having difficulty logging in, confirm that your computer or mobile device is set up properly and supported.

Here are a few things to check:

  • Your computer or mobile device is connected to the Internet
  • If you're using a USB card reader, make sure:
    • The USB card reader is connected to a USB port (the light on the card reader should be glowing)
    • The BC Services Card Reader software is installed on your computer. You can manually download the software here:

Windows logo  Download BC Services Card Reader for Windows (55MB)

Apple logo  Download BC Services Card Reader for OSX (40MB)

  • You allowed the BC Services Card Reader software to run, if prompted
  • If you’re using a mobile Android device, make sure:
    • The device has the Near Field Communication (NFC) feature and NFC is enabled
    • You have a mobile Android device with version 4.3 or above
    • The device has the BC Services Card mobile app installed

‚ÄčLink to Google Play store

  • During login, you have paired your device
  • When the mobile app prompts you, hold your card in the right spot – for most devices, the right spot is in the centre on the back of the device
  • If you're using a mobile Android device that you previously paired with this computer and chose to remember your device, make sure you:
    • Found the BC Services Card notification on your mobile device (To access a notification, pull down the notifications drawer from the top of your screen.)
    • Tapped the notification to open the BC Services Card mobile app, and followed the instructions in the app to read the card

Contact Us

If you're still having a problem, please contact us. Be ready to provide the following information:

  • The date and time an error was displayed
  • Your BC Services Card serial number (the number on the back edge of your card – under the bar code)
  • A description of your problem including the type of error you received