Accessible Service Delivery
Delivering more accessible government services to people with disabilities.
B.C. services are the most accessible in Canada by 2024.
How We Measure Success
By the percentage of fully accessible B.C. government services.
- Made it easier to apply for income and disability assistance online by combining the online application tool and online client services portal. The new My Self Serve tool is more user-friendly and allows applicants to upload documents, check the status of an application and receive online help from ministry staff
- Expanded Tele-Mental Health videoconferencing services so children and teens with mental-health challenges can more easily access the specialized supports they need
- Developed a mental-health digital hub with input from service providers, experts, parents, caregivers and people who have experienced mental-health issues
- Investing more than $7.5 million to support youth who are at risk of substance-use and mental-health concerns with the launch of a new, Integrated Youth Services Initiative
- Provided $5 million to the BC Spinal Cord Injury Community Services Network to enhance their services for British Columbians with a physical disability
- As part of the red-tape reduction initiatives, updated the Home Owner Grant (HOG) to align the disability provisions in the HOG Regulation with the Employment and Assistance for Persons with Disabilities and BC Income Tax Acts
- Enhanced accessible service delivery options: toll-free information line, online platform My Self Serve, and 33 Service BC locations
- Offering hearing loop technology to the Greater Victoria Service BC Centre to automatically transmit words from Service BC staff directly to a client’s hearing aids
- Satisfied the B.C. government’s Barrier Free Accessibility Program requirements in 81 of 89 government-owned office, courthouse and health buildings
- Incorporated accessibility into government’s 2015 capital plan for building renewal and life extension programs
- Expanding the Services to Adults with Developmental Disabilities program (STADD) into other parts of the Fraser Region and working on new ways to support rural and remote areas through virtual navigation services. Learn how Services to Adults with Developmental Disabilities (STADD) navigators are helping people plan for the future in Courtenay and making a difference in Surrey
- Increasing accessibility in the justice system with services including: no-cost interpreting, captioning for voice-to-text translation, and assistive device technology
- Pioneered Vancouver’s Downtown Community Court to address the underlying causes of criminal behaviour using a partner-based, problem-solving approach
- Supporting the B.C. government’s three-year Provincial Domestic Violence Plan 2014 (PDF, 1MB) by partnering with the Provincial Office of Domestic Violence to address the increased vulnerability people with disabilities have for experiencing domestic violence
- Created a single point of information about American Sign Language interpreter services
- Launched a toll-free Registered Disability Savings Plan number (1 844 311-PLAN) to help improve financial literacy for people with disabilities
Read more about what we've done over the last year in the Year Two Progress Update.