Provincial Seniors' Phone Line

Action Plan Commitment: As of June 1, 2012, a single provincial phone line will allow you and your family to report concerns about your care. You will be provided with direct support and timely follow-up through to resolution.

What does this mean for me?

The Seniors Health Care Support Line has been established to allow seniors and their families, or other concerned individuals in their lives, to report concerns about care. This toll-free phone line is intended to supplement existing care concern avenues with dedicated support for seniors with complex needs.

Seniors will benefit from:

  • Improved navigation with care concerns to appropriate health system channels.
  • Improved access to support for unresolved care concerns.
  • Increased confidence in the ability of the Ministry of Health to provide help when needed to resolve care concerns; and,
  • Improved understanding of gaps and barriers in the health system that may impact effective resolution of seniors’ care concerns and complaints.

The line is available 8:30AM-4:30PM Monday-Friday – with the exception of statutory holidays – by calling 1 877 952-3181 or 250 952-3181 in Victoria.

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