Worker's Information Kit

Worker's Information Kit (PDF, 2.1MB)

This kit provides workers and representatives with general information regarding the review and appeal process.


The Workers Compensation Act (the Act) of British Columbia gives workers rights to compensation if they are injured on the job. The Workers’ Advisers Office is committed to helping injured workers understand what their rights are, and to assisting those who are having problems in getting the benefits they are entitled to. The Workers’ Advisers Offices throughout British Columbia can be accessed by toll-free telephone calls or you can start an online inquiry.

The Workers’ Advisers do not work for WorkSafeBC (WSBC), and their services are free. Workers’ Advisers can help you understand WSBC policies and procedures, provide you with information about your claim and help you review or appeal a WSBC decision. In some cases, they can represent you during a review or an appeal.

This kit explains the law in general. It is not intended to give legal advice. If you need more help, contact one of the organizations listed in the back of this kit.

We would like to thank the members of the Review Division of WSBC and the Workers’ Compensation Appeal Tribunal for their constructive comments and suggestions. Staff of the Workers’ Advisers Office provided invaluable insight and expertise throughout the writing process.

This kit was updated and enhanced in February 2005 to reflect legislative changes and suggestions for improvements from workers, union representatives and Advisers, and again in February 2008 to reflect changes in WSBC policy.

Need Help?

Need Help? The WAO provides workers, their dependants and other stakeholders with independent advice, assistance, representation, training and mentoring with respect to workers' compensation issues.

Logon to WAO Portal

Logon to WAO Portal

The Worker Portal allows you to:

  • View Workers' Advisers Office documents,
  • Communicate with the Workers' Advisers Office (Messages),
  • Update contact information.
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