When disputes arise at the workplace, procedures exist within collective agreements and human resources policies. As well, there are specific procedures within the context of the Human Rights Tribunal and the Labour Relations Board.
What to do When an Employee Raises Initial Concerns
In the initial stage, an employee may not be certain about a workplace issue or management decision. Normally, the process is for the employee to raise a concern with the supervisor and discuss it. Supervisors have a responsibility to consider all issues and concerns brought to their attention by their employees and follow up as appropriate.
Tips for having conversations & maintaining relationships
Bargaining unit supervisors
The collective agreements outline procedures for handling grievances. Some best practices:
- Seek advice from the BC Public Service Agency for assistance with the process and procedures regarding the application of human resources policies and collective agreements
- Take advantage of the learning opportunities available for supervisors
- Develop and maintain a MyPerformance plan and have regular conversations with your supervisor to support your own work goals and development
- Respond to the employee’s complaints, follow up and try to address the situation promptly
- Communicate with the employee about the issue and the process. For example, if you cannot grant the employee's request, carefully and fully explain why
- Be consistent, fair and reasonable, and seek advice
If you are unable to resolve a complaint yourself, please contact AskMyHR for support in resolving potential grievances.