Training

From orientation to ongoing professional development, on-the-job training will ensure you have the tools you need in your new role. You will be well equipped to offer clients exceptional support and assistance.

On-the-Job Training

As a new hire, you will participate in the Employment and Assistance Worker (EAW) Core Training Program. This program will help you get acquainted with the responsibilities of your job, as well as with our dynamic and demanding work environment. The program blends online learning, observation, hands-on practice, reflection and coaching. You will be paid during this training.

Even after completing the initial training program, the learning curve for this role can be steep. There is a lot of legislation, policy and procedures to understand, and you may find it will take up to two years to be fully proficient at navigating all the resources available to British Columbians who need them. As a new hire, you will work with an experienced coacha mentor who will help you learn the systems, find the right solutions for clients and maintain the work/life balance you need for a long and healthy career. Successful EAWs not only manage change, but thrive in an ever-changing environment and are excited about continuous learning in a technological environment through both the self-paced model and collaborative team model.

If you want to advance your career, you can take advantage of our award-winning professional development programs offered to B.C. public servants. The extensive online learning programs, leadership training and scholarship opportunities can help you move on to supervisory positions or other roles within the ministry.

Employment & Assistance Worker Core Training Program

  • A general orientation to the ministry and broad understanding of the EAW worker role, responsibilities, supports and resources
  • Learning about the Integrated Case Management (ICM) system, other electronic information systems and policy supports
  • Information gathering, conducting eligibility interviews and eligibility decisions
  • Managing tasks on cheque issue, general supplements and health case supplements
  • You will also develop a deeper understanding of persons with persistent multiple barriers (PPMB), and prevention and loss management
  • Greater detail on prevention and loss management services, systems reports, immigration, supplements available to persons with disabilities, the reconsideration and appeals process and other topics