Conflict Management Services

Conflict management services assist you in managing conflict by focusing on problem solving, effective communication and preserving relationships in the workplace.


A consultation is a confidential conversation between a conflict management specialist and an employee or supervisor that informs choices about a workplace conflict.

During an assessment meeting, the employee or supervisor may choose to share their perspective of the conflict. The conflict management specialist then helps identify whether formal or informal conflict management processes will best address the problem.

Facilitated Conversation Services

A facilitated conversation is a confidential, voluntary service that supports and stabilizes a workplace conflict. The process requires a challenging conversation in which parties are helped by an impartial conflict management practitioner to communicate effectively and move toward an agreement.

The conversation focuses on mutual interests and shared ownership of the situation and assists both employees to reach a greater understanding of one another’s interests. The goal is also to improve the employees’ relationship and overall communication.

Mediation Services

Mediation services is a confidential, structured and voluntary process where a mediator facilitates communication between the participants with the goal of shared understanding. The mediator invites participants to identify mutually acceptable solutions to improve their working relationship.

Please note: the mediator is an expert, impartial third party, but does not have decision-making power.

Workplace Conflict Intervention Services

Workplace conflict intervention is a group process whereby all employees or members of a work team affected by a conflict work collaboratively.

Conflict Coaching Services

Increase your competence and confidence to manage interpersonal conflict and disputes in the workplace.

About Confidentiality

Information shared with conflict management office staff about a workplace conflict is confidential and will not be disclosed to third parties without your consent, with the exception of

  1. Confirmation of service to an excluded manager/supervisor or agency staff
  2. When required by law
  3. Anonymously, for research, statistical, or education purposes, or
  4. Where a conflict management specialist believes the situation
  • a. Contravenes the law
  • b. Misuses public funds or assets
  • c. Suggests an actual or potential danger to the health and safety of others, or
  • d. Represents a significant danger to the environment

Personal information is collected by the BC Public Service Agency for the purposes of processing service requests and resolving conflict and is authorized under section 26(c) of the Freedom of Information and Protection of Privacy Act (the “Act”).

Under section 26(e) of the Act, program information may also be collected to inform continuous improvement of the conflict management office’s activities.

Questions about the collection of your personal information can be directed to the program manager, conflict management office at 250.952.6000 in Victoria or Toll Free 1.877.277.0772 in British Columbia, AskMyHR or PO Box 9564, Prov Govt, Victoria, B.C. V8W 9C5.