AskMyHR Service Categories

Wondering what service category to select when submitting your online service request or question?

Here is a list of service descriptions to help guide your selection. Also included are sub-categories. If a category or topic is missing, please include your category or topic in the subject field. The bullets show which sub-categories you can expect to find.

Application Support

We will connect you with troubleshooting experts to help resolve any technical difficulties that you may be experiencing:

  • Employee Self Service access
  • MyPerformance
  • MyHR website
  • PeopleSoft
  • Time and Leave

Benefits

Get support and information about benefits coverage under the Medical Service Plan (MSP), Extended Health and Dental plan and insurance plans. Learn about eligibility, enrolment, making changes to your benefits coverage and what happens to your benefits coverage while on a leave:

  • Benefits for bargaining unit employees
  • Benefits for excluded employees
  • Benefits forms
  • Benefits while on leave

Customer Feedback

Provide feedback you have regarding your experience with MyHR or AskMyHR and help us continue to improve our service.

Health & Well-being

You and your family members can access programs and services that promote work / life balance and health such as counselling, Quittin' Time and cold and flu prevention. Experts in personal finance planning, career counselling and retirement planning will support your well-being at all stages of your life. Supervisors can get advice and guidance on managing employee health issues at work.

Job Classification

If you are creating a new position, or have questions about your own, come here to find information on the exclusion process, excluded and included classification plans and management salary recommendations. Request a change for an existing position or manage a classification appeal via an AskMyHR service request:

  • Classification review
  • Exclude a position
  • Job profile writing
  • Position screening designation form

Jobs & Hiring

Find out about diverse and interesting careers with the BC Public Service and the benefits of working for the provincial government. Apply for jobs and access resources to help you prepare for an interview. Supervisors will find the information, tools and instructions they need from hiring options to hiring process:

  • Criminal record check consent form
  • Hiring options
  • Hiring process
  • Offer letters
  • Recruitment system support

Learning & Education

Learn about courses that will help you excel at your job and advance in your career. Submit an AskMyHR service request if you have questions about course registration, e-learning, MyRecords, the Pacific Leaders program and Aboriginal Youth Internship Program:

  • Course information
  • E-learning
  • Registering for courses
  • Training records

Leave & Time Off

This material guides you through taking time off work and your responsibilities for managing leaves such as paid or unpaid time off work like sick leave, maternity leave, deferred salary leave, earned time off and vacation time:

  • General leave
  • Leave balance/adjustment
  • Leave bank payout request
  • Maternity, parental or adoption leave
  • Special and other leaves

Life Events

From finding a job in the BC Public Service, training and advancement to finally leaving the BC Public Service (for example, bridging of service, retirement, resignation, severance, pension), we've got the tools you'll want to make your career growth and transitions go smoothly.

We're here for you during major events in your life such as having a baby, employment verification for loans or what to do following a death:

  • Change your personal information
  • Leaving the public service

Pay & Reimbursements

Explore information about getting paid or collecting a reimbursement for expenses. This section covers all the major pay-related areas from salary determination to overtime calculations and changes in pay:

  • Overtime
  • Pay deductions
  • Pay forms
  • Pay issues
  • Reimbursements and allowances
  • Salary 

Performance Management

Optimize your performance, inspire better work from your team and expand your career opportunities. Engage in meaningful MyPerformance conversations, maximize results, set goals and increase employee recognition. Request coaching services through AskMyHR—it's available to all BC Public Service employees at every career level:

  • MyPerformance profile
  • Coaching Services

Safety

Contribute to a safe workplace through training and understanding roles and responsibilities. Find out how to prevent injuries and what to do when immediate steps need to be taken.

Supervising & Leading People

Advice and support for supervisors and managers help in the development and morale of team members. Resources for supervisors help with challenging staffing situations and with understanding employment conditions and agreements:

  • Personnel files
  • HR reporting
  • Interpretation services
  • Managing attendance
  • Managing behaviour
  • Managing grievances
  • Managing work performance

Travel

Find out what you need to know before hitting the road and while you're away. We have information regarding reimbursements and travel insurance.

Working With Others

Learn how to promote a respectful workplace by assessing your work environment, communicating for success and understanding the link between respectful workplaces and health. We'll support you in solving a workplace problem by managing the risk of conflicts with information about bullying, discrimination, human rights, conflict management and the alternate dispute resolution policy:

  • Promote a respectful workplace
  • Solve a respectful workplace problem